5
Average turnover in organiza ons in 2018 was 22% (15% voluntary, 6% involuntary, 1%
re rement), which is expected during a thriving economy. During the Great Recession of
2008, the total turnover percentage was similar but the % of involuntary separa ons was
dispropor onately high.
Every employee who leaves (whether voluntary or involuntary) takes their ins tu onal
knowledge with them. According to HR Daily Advisor, "42% of the skills and exper se required
to capably perform in a given posi on will be known only by the person currently in that
posi on. In other words, should that person leave, their remaining colleagues won't be able
to do 42% of their work, and someone hired into that role will need to learn 42% of it from
scratch.". This means that your marke ng team becomes marginally less effec ve for a
period of me a er someone leaves and rebuilding that ins tu onal knowledge can be
slow and frustra ng.
Challenge #2: Knowledge Loss from Turnover
Every employee who
leaves (whether voluntary
or involuntary) takes their
institutional knowledge
with them.
